Aggreko, the global leader in temporary power and temperature control solutions, is to achieve 5S Certification across all of its service centres as part of the company’s continual commitment to offering outstanding customer service and high-performance equipment.
The company spent 18 months working towards the standard, heavily investing in processes that put the customer first. With the majority of Aggreko’s service centres now meeting the 5S criteria, the company will have complete its certification of all 16 sites by June 2009 in order to deliver the most responsive service possible.
5S Certification is a set of techniques for businesses to optimise the organisation of their workplace. At Aggreko, following the principles involved ensuring that the service sites were laid out to enable efficient work flow, correct labelling for equipment going in and out, a designated red area for quarantined items, and that health and safety practices were outstanding. As a result of the measures implemented to achieve 5S Certification, customers benefit from faster responses to call-outs and improved performance from equipment - which has been correctly serviced and maintained - and, ultimately, receive better value for money.
Jeremy Fish, General Manager, Aggreko South West,says: “The purpose of the 5S Certification was to engage in an initiative that benefits our customers. The Doncaster service centre was the first to gain certification and became the benchmark for the national rollout with the South West service centres of Plymouth and Nuneaton quickly following on”
Aggreko provides expert advice to help businesses plan and prepare for any circumstances that may impact on power generation or temperature control. Its tailor-made solutions include provision of equipment, placement and transportation. With a 24/7 rental centre based in Cannock and a national network of service centres, equipment is always close-by, ensuring a rapid response.