Team Leader Manchester-1

Service Centre Manager

Location: Manchester

We have an opportunity for a Service Centre Manager for the Manchester site.  The main duties will include:

1.       Managing the day-to-day activities of the service centre

·         Control and execution of planned maintenance of plant at service centre to comply with the intervals laid down in the service manual, bulletins and service topics

·         Management and authorisation of attendance including timesheets, working time directive adherence, overtime, holidays, sickness  and any other absences

·         Management of health, safety and environmental issues including good housekeeping within the Service Centres. Carry out field risk assessments

·         Facilities management

·         Enforce day-to day adherence to 5S

·         Preparation of equipment failure reports

·         Oversee stock management including performance of inventory counts

·         Ensuring all Service Centre plant tooling, lifting and measuring equipment is maintained, calibrated and inspected according to appropriate procedures.

2.       Responsibility for short term scheduling of resources to meet business demands

·         Ensuring accuracy of checking in returned equipment, preparation, delivery related hard allocation, and equipment repairs.

·         Ensuring that equipment allocated for delivery or transfer is available on time and has been prepared to the highest standards.

·         Perform hard allocation of plant to meet contract requirements, including release and return of plant, off-hire inspections and processing of chargeable extras

·         Ensure that all service paperwork is completed in a legible and timely manner – including use of Middleware

·         Assessing fleet condition and need to send to Major repair; paint shop etc

3.       Responsibility for all aspects of people management and development within the service centre team

·         Identification of labour shortfalls

·         Recruiting for service engineers

·         Monitor training and development needs of service engineers (appraisals)

·         Management of health, safety and environmental issues including good housekeeping within the Service Centres. Carry out basic risk assessments

·         Conducing regular team briefings and ensuring effective internal communications

4.       Service focal point for sales team within geographic area

·         Sourcing equipment for customer needs within the area

·         Job-to-job discussions with logistics for freight needs

·         Arranging swap outs for breakdowns

·         Report damaged and missing equipment

·         Liaise with sales to maximise service revenue

5.       Technical evaluation of order fulfilment

·         Technical Review and Support: Conducting technical reviews of order / inquiry requirements to ensure that the correct equipment is allocated

·         Damaged and missing equipment recovery

·         Ensure chargeable damage and shortages are processed in a timely and appropriate manner

·         Monitoring and implementing adherence to appropriate legislation and specific customer site rules and regulations

6. Other Role specific duties

  • Attending relevant training courses and meetings as required to keep up to date with current practices
  • Technical and “hands on support” to service engineers, depot staff and customers on site as and when required
  • Be available for “on call” out of hours as and when required
  • Any other duties commensurate with the role as reasonably requested by your line Manager

The successful candidate must have:

Qualifications

·         NVQ Level 3 or Modern Apprenticeship in an Engineering Discipline

Skills

  • Possess excellent people management skills
  • Able to work effectively in a 24/7 environment
  • Good communicator, verbally and written. Able to communicate effectively at different organisational levels
  • Understanding of managing health and safety systems

 

 

 

Previous Experience

  • Management of a team with the ability to deliver high levels of performance
  • Electrical/Mechanical experience

 

Personal Qualities

  • Makes decisions quickly based upon sound analysis of data
  • Uses KPI’s and trends to identify root causes and create corrective action plans
  • Is hands on when needs to be yet can take a strategic view when required
  • Eager to learn, develop and grow

 

 

 

 

Other Requirements

  • Must hold a full valid driving licence.
  • Must be able to work out of hours as and when required

 

 

If you are interested in applying for this opportunity, please do so by email to careers.uk@aggreko.co.uk or in writing to the HR Department, Aggreko UK Ltd, Aggreko House, Orbital 2, Voyager Drive, Cannock, Staffs, WS11 8XP. 

As you'd expect from a global market leader, we offer a competitive salary and benefits package.  To apply please click here.  Please ensure you include the job title in your covering message.

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