Our customer feedback programme is based on the Net Promoter Score methodology (NPS) created by Fred Reichheld, Satmetrix and Bain & Company.
How Net Promoter Score is calculated.
NPS is solely derived from asking the question "would you recommend our services to a friend or associate?". We are very proud of the levels of scoring we receive from our customers.
In 2014 we fulfilled over 55,000 customers’ assignments and of those who responded to our research, 67% gave us a recommendation of 9 or 10 out of 10.
How the Net Promoter System works
For further information on Net Promoter, Fred Reichheld and Satmetrix please visit www.netpromoter.com or www.ultimatequestion.com