The foundation of our customer feedback programme
Our customer feedback programme is based on the Net Promoter
Score methodology (NPS) created by Fred Reichheld, Satmetrix
and Bain & Company.
NPS is solely derived from asking the question "would you
recommend our services to a friend or associate?". We are
very proud of the levels of scoring we receive from our customers,
and as a benchmark, Aggreko's position against the Net Promoter All
Stars table (right - compiled by Fred Reichheld and Bain &
Company in 2006) would be 11th with our 2010 Net Promoter Score of
60%.
For further information on Net Promoter, Fred Reichheld and
Satmetrix please visit www.netpromoter.com or www.ultimatequestion.com
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*All NPS statistics are based on Bain or
Satmetrix surveys, with the exceptions of Intuit, Chick-fill-A and
HomeBank. For these firms, data used was provided by
these companies. Their data was gathered in a reasonable
(but not entirely equivalent) fashion.