Customer Comments

We value your feedback

We value our customers' feedback and have developed a process so we can objectively measure our service performance by the extent to which we make customers feel that they want to use us again.

All of our customers receive an invitation to participate in our online survey, giving feedback on areas of our service provision from sales, operations, equipment condition and delivery, and invoicing.

We measure satisfaction levels across these service attributes, but the foundation of our customer feedback program is based on the Net Promoter Score methodology (NPS) created by Fred Reichheld, Satmetrix and Bain & Company. 

The feedback we receive is reviewed at all levels of our business and helps us align our customers' experience with our business improvement strategy. 


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